How Do Reveals Work on B2B Supplier Hub? Credits, Permanence, and the 60-Day Refund

A reveal is the one paid action on B2B Supplier Hub: spend one credit and a masked supplier's name and direct contacts open up, permanently saved to your account. Plan reveals (Basic $99/mo includes 2, Pro $249/mo includes 6, extras $75) also unlock the supplier's full live catalog, and if their data goes stale within 60 days, the credit refunds automatically.

That's the whole model in one paragraph. But the first time you look at a masked supplier row, paying for a name can still feel like an odd deal. The cost is right there. The stock is right there. The retail price is right there. Everything useful is already free, so what exactly does that one credit buy, and what happens to it later? The rest of this post breaks it down: what a reveal includes, why it's permanent, how the refund protects you, and when it's actually worth clicking.?

Those are fair questions, and they deserve straight answers.

What You Get the Moment You Reveal a Supplier 

You've found a supplier row where the numbers work. You click Reveal, and one credit is spent. Three things happen right away.

The supplier's name and direct contact details open up on the spot. The supplier is saved to your account, under Unlocked Suppliers, where every supplier you've ever revealed lives. And if you're on Basic or Pro, their full live catalog opens too, so you can browse everything else they carry, not just the product you came for. Plenty of sellers find their next three products inside the catalog of the first supplier they revealed.

From there, you contact the supplier directly. We take no commission on anything you buy from them, ever.

If you're on the Free tier, you can still reveal a single supplier without subscribing. It costs $99 and gets you the name and direct contacts only, without the catalog. If you upgrade to Basic within 30 days, that $99 counts toward your plan.

Revealed Suppliers Are Yours Forever, Even If You Cancel

Here is the rule, with nothing hidden in it: every supplier you reveal stays in your account permanently, even if you cancel.

Cancel your plan, and you keep all the names and contacts you paid for. The only things that pause are the live parts, the catalog data and your watchlist alerts, because those are what the monthly subscription actually pays for. Come back later and they switch back on, with everything exactly where you left it.

And you can never be charged twice for the same supplier. Once revealed, they're unlocked for your account everywhere, on the platform and in the Chrome extension, for good.

The 60-Day Auto-Refund: How It Works 

Sometimes a supplier's data goes stale. Sometimes a supplier leaves the platform. If either happens within 60 days of your reveal, your credit comes back automatically.

You don't have to catch it or ask for it. The platform checks on its own and returns the credit on its own. You paid for a live, verified supplier, and if it stops being one within 60 days, you get your credit back without lifting a finger.

When Should You Reveal a Supplier? A Simple Rule 

A simple rule works for most sellers: reveal when the numbers already beat what you have. If a supplier's cost is below your current cost, their stock is deep enough to matter, and their data is fresh, the reveal pays for itself with the first order. If the margin is thin or the stock is shallow, don't reveal, watchlist the product instead and wait for the numbers to move.

Reading those numbers well is a skill of its own, and we've written a full guide on judging a supplier from the numbers alone before spending anything.

What a Reveal Doesn't Guarantee: Supplier Approval 

We'd rather say this plainly than have you learn it the hard way. A reveal gives you the supplier's identity and a direct line. It does not guarantee they'll open an account for you.

Distributors do their own vetting, and some brands limit who can sell them. The conversation after a reveal is between you and the supplier. The difference is that you now walk into it knowing their cost, their stock, and what the rest of the market charges, and that changes how the conversation goes. The reveal is the fourth of the five steps the whole platform runs on; the fifth, connecting and building the relationship, is yours. 

What Reveals Cost: Basic ($99/mo), Pro ($249/mo), Extras ($75) 

Basic is $99 a month with 2 reveals included every month. Pro is $249 a month with 6 reveals and priority support. Extra reveals on either plan are $75 each, and every plan reveal includes the supplier's full live catalog. The one-off reveal on the Free tier is $99, credited toward Basic within 30 days.

Billing is monthly, cancelling is one click, and cancelling never touches what you've already revealed. If you're still weighing whether you need a plan at all, the Free tier lets you search and compare everything with no card required. 

Try It Free on a Product You Already Sell 

Create a free account at b2bsupplierhub.com and search a product you already sell. It's free and there's no card required.  If one of the suppliers you see beats your current cost with real stock behind it, you'll know exactly what a reveal is for. If nobody does, you've spent nothing to find out, and that's the whole point of the model.